Frequently Asked Questions

How does HEROIC work?
The central security function of HEROIC is its Predictive Network Security. By scanning billions of web uses daily for Internet security threats, HEROI...
Tue, Aug 2, 2016 at 1:43 PM
What devices does HEROIC protect?
Our Predictive Network Security protects any device connected to your home network. This includes desktop, laptop, smartphone, tablet, baby monitor, home ...
Tue, Aug 2, 2016 at 1:43 PM
Will my guests’ device's be protected?
Any device that’s connected to your home network will be protected. This is because HEROIC sits between your home router and the internet in order to b...
Tue, Aug 2, 2016 at 1:57 PM
How will I know if my devices are being hacked?
HEROIC will proactively block any and all incoming hacks and viruses, yet you’ll be able to see a real-time report of attack attempts in your personalized...
Tue, Aug 2, 2016 at 1:44 PM
How quickly will HEROIC protect me?
We protect you immediately because unlike most antivirus and cybersecurity solutions, HEROIC works proactively rather than retrospectively to stop threats...
Tue, Aug 2, 2016 at 1:45 PM
How many devices can HEROIC protect at once?
Most of our features cover an unlimited number of devices. A few of our features vary in their coverage based on the security plan you choose. See the Pri...
Tue, Aug 2, 2016 at 1:45 PM
Do I need to download anything to get setup?
Yes. After purchasing your security plan through the Pricing tab, you’ll be walked through the setup of your account through a setup wizard. During that t...
Tue, Aug 2, 2016 at 1:45 PM
How long does setup take?
Setup only takes a few minutes. Your cybersecurity features will be fully functional and securing your devices the same day as your purchase.
Tue, Aug 2, 2016 at 1:46 PM
How do I get software updates?
In the near future all updates will be made automatically. For the next little while you’ll be notified by email when a software update is required. All u...
Tue, Aug 2, 2016 at 1:46 PM
Is customer support offered for each security plan?
Yes. Basic customer support is available for all HEROIC customers. Although, support for more advanced cases requires one of our enhanced protection plans...
Tue, Aug 2, 2016 at 1:50 PM